Customer service is a lost cause.

Me and DH purchased my first ever Mac computer. It is usually my annual present although mine came a bit early. As in 3 months earlier. If one would ask why I wanted one the answer would make my husband roll his eyes, sigh, and walk away from the room. I simply thought it was pretty which by the way how I judge wither something is worth buying or not. Never mind the top of the line specks (3.06 gigahertz speed, 4 gb ram and 500 gb of hard drive), no this lady right here bought it because it looks nice, sleek and our son liked the iPhoto booth option.

So we venture to Pasadena Monday afternoon excited that I get to take that baby home that night. Will suggested we do a memory upgrade so we did. Unfortunately, it will take 24 to 48 hours for them to install it. With a little bit of hesitation I agreed prolonging my wait. Paid and left with a piece of receipt. Sad really! So now its Tuesday at 1 in the afternoon. I called the store to check on the status. Lo and behold I was informed that it wouldn't get done until the following day. I am a very understanding lady but when you promise me a time and date then later tell me you can't because you have a lot of repairs. It may sound mean but I really don't care that the store overcompensated themselves with repairs and over promised customers. I should not have to suffer nor have to compensate for that. One of my pet peeves is when I am the customer and the person on the other line talks to me as if they gave away the iMac to me for free. So, I ask the sales  man wither he would give me an extra 10 -20% discount on my purchase and a year worth of Apple Care One added to my account. Because only then I will truly be satisfied with the service and experience I had at their Apple store. After being passed on to 3 people I finally spoke with the "store manager" (of course it could just be anyone) and informed him of my issue. He apologize and "promised" to have my upgrade done on the time it was promised to me. 

In the end it worked out. But it shouldn't have to be that ugly and stressful. It should be a great experience especially for us the paying customer. The economy is in the bad shape and I know retail sales are down. They should be down on their knees thanking me for buying a computer and giving them business. Seriously!!!